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Service Time(Beijing Time):Monday ~ Friday 9:00 ~ 18:00,Beijing Time: 
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After-sales Service

Complaint & Claim email: service@efacehome.com

Customer Complaint:

  The following information should be included when you submit your complaints to service@efacehome.com
        - Name of your sales or the name of your invoice
        - What happened?
        - What do you expect us to do for you?
  Our assistants will give you a quick response when we are at work.
  (Our working time is 9:30a.m. to 18:00p.m, Monday to Friday.)

Insurance/Accident Claim:

  If there is a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, a lost parcel, a missing article etc, you can file a claim within three working days after the receipt of the goods. The overdue response will not be accepted.

  The following files should be attached when you email to us:
       - efacehome Claim Form (You can get the form from your sales or service@efacehome.com)
       - Invoice (You should mark the problem link with red color in the invoice.)
       - Pictures (If there is a wrong or broken item, you should provide us with detailed and clear pictures.)

   You can send your claim to your sales or directly to service@efacehome.com. Our assistants will reply you within 1-2 working days.

Parcel Tracking

  If you still didn't get your parcel 30 days after the sent date, please contact your sales to track your parcel. efacehome will request China Post Office to provide us with the tracking list of the parcel.
If you would like to ask After-sales Department to follow your parcel, please email them the following information.
  * The tracking number.
  * The complete information as below:
    Post Code:
    The above information should be the same as that on the waybill.

It will take a long time to get the detailed tracking list. Generally speaking, one round checking will take one week. Sometimes the tracking fails, the China Post Office should send the request again and again.

If there is no confirmation from China Post Office before deadline, we'll treat the parcel as the lost package and you'll get the compensation according to our Insurance Policy.

Deadline of Confirmation after the sent date*
(Please note that the sent date is subject to the exact sending date on the tracking website.)

EMS Airmail SAL Surface mail UPS/TNT/FEDEX/DHL Special Line
60 days 75 days 90 days Six Months 15 days 60 days

For more information, please feel free to contact us.


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Phone:(86)010-52458580 E-mail:service@efacehome.com,efacehome@hotmail.com
Service Time(Beijing Time):Monday ~ Friday 9:00 ~ 18:00,Beijing Time: 
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